Licensing, installation and other general questions.
Only the licensed individual can use the software on up to two computers at any given time. The software cannot be lent out to anyone else, in any form. If the software is no longer going to be used on a computer, just uninstall it, so it can be installed to another computer later. Only that individual can upgrade off of that license.
Only representatives of the organization can use the software on up to two computers at any given time. The software cannot be lent out to any other person or organization, in any form. If the software is no longer going to be used on a computer, just uninstall it, so it can be installed to another computer later. Anyone from that organization can upgrade off of that license.
Note: Our Derby Car Tracker software is only sold as an individual license. All of our other software can be licensed individually or organizationally.
Note: Our DerbyWeb software is only sold as an annual subscription license. Refer to the Licensing Agreement for that software for further details.
For more information on our licensing, please see:
For our GrandPrix Race Manager, RaceFX, DerbyDMV, and RaceReplay software, the license can be transferred. The current license holder would have to contact us to transfer the license. In the case of an organizational license, we will need verification from the current leader of that organization (Cubmaster or Committee Chair, Scoutmaster, Children's Pastor, etc., as applicable) that the transfer is authorized and the organization no longer has the software installed and is no longer using it in any capacity. All software media and software serial numbers are to be transferred to the new licensee.
For our Derby Car Tracker and DerbyWeb software, the license is not transferable.
The following applies to our GrandPrix Race Manager, RaceFX, DerbyDMV, RaceReplay, and Derby Car Tracker software only:
Note: With an individual license, the software can only be transferred to a computer that will be used by that individual. For an organizational license, the software can only be transferred to a computer that will be used by a direct representative of that organization.
Note: This FAQ only applies to GrandPrix Race Manager, RaceFX, DerbyDMV, and RaceReplay software that is licensed to an organization.
Turnover of leaders is a reality for most of our customers. Here's some things that you should do with your turnover to the next race coordinator for your organization, when the time comes.
First, why are you needing to retrieve a serial number? Is it so you can order an upgrade to a newer version of the software? If so, just go ahead and place the upgrade order and in the box for Old Serial#, put the name for the last point of contact or your organization name and location (for Cub Scout Packs, include the Pack#, Troop# for Boy Scout Troops, etc.). We'll contact you if we cannot find you or your organization in our records.
Otherwise, here's some things that you can try:
Note: If the software was purchased from one of our software dealers and the software serial number was never registered with us, then you will need to provide proof of purchase in order for us to help you.
Which message are you getting when you try to save the serial number?
Yes, all of our software packages will run on 64 bit versions of Windows.
Users have been able to successfully use our software on a Mac which is setup to run Windows programs via Bootcamp, Parallels, VMWare Fusion, or other emulator. However, we don't make any guarantees as to how well it would run.
An update is a patch for a certain version of our software. It includes bug fixes and minor improvements. Updates are free.
An upgrade is jumping from an older version of the software to the latest version. An upgrade would include new and improved features. There is a cost to upgrade, which will vary depending on which software package you wish to upgrade.
Upgrading is completely optional, so it is up to you to decide if it is worth it to you to purchase an upgrade. With each new version of our software we do try to make it more flexible, easier to use and more robust (eliminate known bugs and otherwise improve performance). You can review the What's New information for the applicable software by going to the Information page for that software (Under Software Shortcuts, click on the Information link, then click on the software product and go to the What's New tab). That will show you the changes in the newest version of the software. You can click on the link near the bottom of that page to drill back to the previous version's changes. You can drill back as far as you wish.
Note: Upgrade pricing is only available to those upgrading from a supported version of the software. We only support the last 5 years of versions for each software product that we offer. If your version is no longer available on our downloads page, then it is no longer supported. If your version is no longer supported, you would need to purchase a new license to get the latest version of the software.
If you have purchased one of our software products and a newer version is released, you can choose to upgrade to that version for a nominal cost**. If you would like to do that, the process works like this:
Note: If you, personally, do not have an account on our website or have access to an account made by someone else in your organization, then just set yourself/organization up as a new customer during the checkout process.
Note: You do NOT need to have your old version installed in order to install the latest version.
** Conditions Do Apply:
No. When you install the new version it will install all the files that it will need. You can even still run the older version, if you wish, as the new version will not install to the same location.
For the software screens and reports to display properly, you need to have your computer set to a font scaling of 96 DPI (100% font size). Anything above that will cause display and report issues. Use the instructions below to change the font sizing for your computer.
Note: You can decrease your screen resolution to compensate for the smaller fonts.
Every time we put out a new version for one of our software packages, we list the changes from the previous version. You can see that list by going to the Information page for a particular software product and then selecting the What's New tab. At the bottom of that page, there will be a link to the what's new list for the previous version. You can drill back in versions as far as you need.
All of our software, except DerbyWeb, you can demo. Just download the software from our Downloads page. It will act as a demo until you purchase a license and enter a serial number to unlock all of the features. Of course, a demo will have some limitations to it.