FAQs
Search
General

Licensing, installation and other general questions.

Individual Licenses

Only the licensed individual can use the software on up to two computers at any given time.  The software cannot be lent out to anyone else, in any form.  If the software is no longer going to be used on a computer, just uninstall it, so it can be installed to another computer later.  Only that individual can upgrade off of that license.

Organizational Licenses

Only representatives of the organization can use the software on up to two computers at any given time. The software cannot be lent out to any other person or organization, in any form.  If the software is no longer going to be used on a computer, just uninstall it, so it can be installed to another computer later.  Anyone from that organization can upgrade off of that license.

Note: Our Derby Car Tracker software is only sold as an individual license. All of our other software can be licensed individually or organizationally.
Note: Our DerbyWeb software is only sold as an annual subscription license.  Refer to the Licensing Agreement for that software for further details.

Additional Information

For more information on our licensing, please see:
http://www.derbytalk.com/viewtopic.php?f=23&t=3157

For our GrandPrix Race Manager, RaceFX, DerbyDMV, and RaceReplay software, the license can be transferred.  The current license holder would have to contact us to transfer the license.  In the case of an organizational license, we will need verification from the current leader of that organization (Cubmaster or Committee Chair, Scoutmaster, Children's Pastor, etc., as applicable) that the transfer is authorized and the organization no longer has the software installed and is no longer using it in any capacity.  All software media and software serial numbers are to be transferred to the new licensee.

For our Derby Car Tracker and DerbyWeb software, the license is not transferable.

The following applies to our GrandPrix Race Manager, RaceFX, DerbyDMV, RaceReplay, and Derby Car Tracker software only:

Note: With an individual license, the software can only be transferred to a computer that will be used by that individual.  For an organizational license, the software can only be transferred to a computer that will be used by a direct representative of that organization.

  1. Copy your data, image and other files that you created from the old computer to the new one.  The default location for user files is in the Documents\Lisano Enterprises\<software product> folder.
  2. If you don't have the software serial number handy, you can retrieve it by running the software on the old computer.  Then go to the Help menu and select the About <software product> option.
  3. Uninstall the software from the old computer.
  4. Install the software to the new computer.
  5. Run the software on the new computer and enter the software serial number to activate it.

Note: This FAQ only applies to GrandPrix Race Manager, RaceFX, DerbyDMV, and RaceReplay software that is licensed to an organization.

Turnover of leaders is a reality for most of our customers.  Here's some things that you should do with your turnover to the next race coordinator for your organization, when the time comes.

  1. Turnover all software serial numbers.  These unlock all of the software's features; otherwise, the software will run in demo mode.
  2. Turnover all software media, if applicable.  If the media is lost, some versions of our software can be downloaded from our website.
  3. Turnover a copy of all data, image and report files.  Generally, these are stored in the DocumentsLisano Enterprises<software name> folder.  For our GrandPrix Race Manager software, the Data folder also houses the files used to store track records and top times.
  4. Write down any special settings used in the various setup screens of the software.  These settings are not stored in the data files listed above.
  5. Uninstall the software from any computers that it will no longer be used on.  This is to make sure that the licensing terms will be followed for the number of computers to be installed to at a given time.
  6. Turnover any hardware devices and cabling, if applicable.  If using a USB to Serial Adapter for timer communication, make sure to pass on the drivers for the adapter.
  7. If you ordered the software or an upgrade through our website, turnover the account login information.  The next race coordinator should enter their contact information into the account.  Having access to the account is really handy if a serial number is ever lost, as it can be retrieved from the account's order history.

First, why are you needing to retrieve a serial number?  Is it so you can order an upgrade to a newer version of the software?  If so, just go ahead and place the upgrade order and in the box for Old Serial#, put the name for the last point of contact or your organization name and location (for Cub Scout Packs, include the Pack#, Troop# for Boy Scout Troops, etc.).  We'll contact you if we cannot find you or your organization in our records.

Otherwise, here's some things that you can try:

  • If the software is still installed on the last computer that it was used on, you can retrieve the serial number from the software itself. Go to the Help menu and select the "About <software name>" option.
  • If you (not someone else) purchased the software originally from our website or purchased an upgrade, you can retrieve the serial number(s) through the website using the following steps:
    1. Click on the "Log In" link on the navigation menu on the top of the website and log in.
    2. Click on the "My Account" link that will have appeared on the navigation menu.
    3. Click on the "View Your Orders" link.
    4. You will see your order(s) listed (newest to oldest). Click on the link for the desired order.
    5. Down in the "Additional Information" section, for a completed order, you will see your serial number(s) for the software that was ordered, under Admin Comments.  This assumes that we have already processed your order.
  • If someone else purchased the software or upgrade through our website, you can get the account log in information from them and go through the above steps.  Due to privacy concerns, we cannot give you access to an account created by someone else.
  • If the software was purchased from one of our dealers, then hopefully you (or someone in your organization) had registered the serial number with us. If so, you can use the Lost Software Serial Number Form to seek further assistance.
  • If all else fails, you can use the Lost Software Serial Number Form to seek further assistance.

Note: If the software was purchased from one of our software dealers and the software serial number was never registered with us, then you will need to provide proof of purchase in order for us to help you.

Which message are you getting when you try to save the serial number?

  • The serial number entered is not for this version of the software. - Serial numbers will only work in the version of the software that they are intended for.  You cannot enter an older version's serial number in the newest version of the software.  You would need to purchase the upgrade first and we would provide you with a new serial number.
  • It does not appear that this serial number is for this product. - Serial numbers will only work in the specific product that they were intended for. The first 4 letters of the serial number identify the software product the serial number is intended for (GPRM = GrandPrix Race Manager, RCFX = RaceFX, DDMV = DerbyDMV, RCRP = RaceReplay, and DCTR = Derby Car Tracker).
  • The serial number entered is invalid. - You are likely just mistyping the serial number.  If the serial number was passed on to you, maybe it was copied down incorrectly.

Other issues:

  • All of the serial number will not fit in the boxes on the form. - First, make sure that you are not entering the dashes (hyphens). Otherwise, you could be entering a serial number that does not belong to that version of the software.
  • Make sure that you are not connected to a work network when you install the software or try to enter the software serial number.

Yes, all of our software packages will run on 64 bit versions of Windows.

Refer to the Requirements tab on the information page for the particular software that you are interested in.

Starting with GrandPrix Race Manager Version 17.0, there is macOS compatibility.  For our other software packages and older versions of GrandPrix Race Manager, users have been able to successfully use our software on a Mac which is setup to run Windows programs via Bootcamp, Parallels, VMWare Fusion, or other emulator. However, we don't make any guarantees as to how well it would run.

An update is a patch for a certain version of our software.  It includes bug fixes and minor improvements.  Updates are free.

An upgrade is jumping from an older version of the software to the latest version.  An upgrade would include new and improved features.  There is a cost to upgrade, which will vary depending on which software package you wish to upgrade.

Upgrading is completely optional, so it is up to you to decide if it is worth it to you to purchase an upgrade.  With each new version of our software we do try to make it more flexible, easier to use and more robust (eliminate known bugs and otherwise improve performance).  You can review the What's New information for the applicable software by going to the Information page for that software (Under Software Shortcuts, click on the Information link, then click on the software product and go to the What's New tab).  That will show you the changes in the newest version of the software.  You can click on the link near the bottom of that page to drill back to the previous version's changes.  You can drill back as far as you wish.

Note: Upgrade pricing is only available to those upgrading from a supported version of the software.  We only support the last 5 years of versions for each software product that we offer.  If your version is no longer available on our downloads page, then it is no longer supported.  If your version is no longer supported, you would need to purchase a new license to get the latest version of the software.

If you have purchased one of our software products and a newer version is released, you can choose to upgrade to that version for a nominal cost**. If you would like to do that, the process works like this:

  1. Purchase the upgrade from our Online Store.  Please have your old serial number handy for this step.  You can opt to download the software, get it on CD or both.
    Note: If you, personally, do not have an account on our website or have access to an account made by someone else in your organization, then just set yourself/organization up as a new customer during the checkout process.
  2. Once we have the order in our system, we will verify your eligibility to upgrade using the old serial# that you supplied.  This will happen during our normal business hours.  Hopefully, you did not wait until the last minute.wink
  3. While you are waiting for us to process your order and if you chose a download option, you can download the software from our Downloads page.  Make sure to download the Full Release, as you are moving to an entirely new version.  The software will act as a demo until you enter your new software serial number.
    Note: You do NOT need to have your old version installed in order to install the latest version.
  4. Once your upgrade eligibility is confirmed, we will complete the order.
  5. You will receive an order update email with your new software serial number.  Some email providers may dump our emails into your Spam or Junk Mail folder, so make sure to look there.  If you can flag our messages as not spam, we would appreciate it.
  6. Run the software and enter your new software serial number to activate all of the features.

** Conditions Do Apply:

  1. The old software version MUST still be supported.  If it is not available on our Downloads page, it is no longer supported.
  2. You or your organization are the software license holder.

No. When you install the new version it will install all the files that it will need.  You can even still run the older version, if you wish, as the new version will not install to the same location.

No. The new version will want to install itself to a new location, so it will not overwrite the old version or any of your data files.

This does allow you to test drive the new version without causing a problem with your old version.

For the software screens and reports to display properly, you need to have your computer set to a font scaling of 96 DPI (100% font size).  Anything above that will cause display and report issues.  Use the instructions below to change the font sizing for your computer.

Windows XP - https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/display_use_large_or_small_fonts.mspx?mfr=true

Windows 7 - http://www.sevenforums.com/tutorials/443-dpi-display-size-settings-change.html

Windows 8/8.1 - http://www.eightforums.com/tutorials/28310-dpi-scaling-size-change-displays-windows-8-1-a.html

Windows 10 - http://www.tenforums.com/tutorials/5990-dpi-scaling-level-displays-change-windows-10-a.html

Note: You can decrease your screen resolution to compensate for the smaller fonts.

Every time we put out a new version for one of our software packages, we list the changes from the previous version.  You can see that list by going to the Information page for a particular software product and then selecting the What's New tab.  At the bottom of that page, there will be a link to the what's new list for the previous version.  You can drill back in versions as far as you need.

All of our software, except DerbyWeb, you can demo.  Just download the software from our Downloads page.  It will act as a demo until you purchase a license and enter a serial number to unlock all of the features.  Of course, a demo will have some limitations to it.